CV example

Customer Service CV Example

3 min read · Updated June 2026

A customer-service CV should sound like a calm, capable conversation. The example below leads with CSAT, FCR and the channels the candidate is fluent in.

Live example — Carlos Ramirez

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Carlos Ramirez

Customer Support Lead

carlos.ramirez@example.com Mexico City, Mexico

Profile

Bilingual ES/EN support lead with 5 years scaling teams from 4 to 18 agents. Held CSAT above 95% for 11 consecutive quarters at a fast-growing fintech.

Experience

Support Lead2022 — Present

Konfio

• Maintained 96% CSAT and 92% first-contact resolution across chat + email. • Cut median first response time from 8 min to 2 min via macro library + routing. • Designed the 4-week onboarding now used by all new support hires.

Customer Support Agent2019 — 2022

Rappi

• Top-rated agent 7 quarters in a row, mentoring 12 new starters.

Education

Licenciatura en Administración2014 — 2018

Tecnológico de Monterrey

Writing tips

Open with CSAT, NPS or FCR — a recruiter's eye lands there first.
Name the tools (Zendesk, Intercom, Gorgias) and the channels you cover.
Add languages with CEFR levels.
Mention training or quality-assurance roles even informally.

Use this CV as a starting point

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